Delivery information

At Hope & Hart, we pack every order with care from our London studio to ensure your stitching supplies arrive safely.

Below is everything you need to know about dispatch timelines, shipping cost, and parcel tracking.

Dispatch Times

  • Physical Products (Kits, Stick & Stitch Packs, Supplies): Dispatched within 1–3 business days (Monday to Friday, excluding UK bank holidays).

  • Instant Digital Downloads (PDF Patterns & E-Books): Delivered immediately upon purchase. You will receive an instant on-screen download link at checkout, plus a confirmation email with your download files.

  • Custom & Personalised Commissions: Lead times vary depending on the piece. Current creation windows are confirmed with you directly upon booking.

UK Delivery

We use Royal Mail to deliver all UK physical orders:

  • Standard Delivery (Royal Mail 48 / 2nd Class): FREE Estimated delivery within 10 working days from dispatch. May be longer in busy seasons.

  • Express Delivery (Royal Mail 24 / 1st Class): Calculated at checkout. Estimated delivery within 1–2 working days from dispatch.

International Shipping

Please see checkout for the shipping costs.

Please be aware ALL ORDERS delivered to an address outside of the United Kingdom MAY be charged import duties by local customs and excise services. PLEASE NOTE Hope and Hart is not liable for any charges for goods shipped overseas.

For more information please contact your local postage/import service for more information.

Please note we are unable to ship physical items to countries within the European Union or Northern Ireland due to GPSR ( General Product Safety Regulation.

We are unable to deliver to PO, MAIL, BFPO and APO Boxes.

All orders delivered to an address outside of the United Kingdom may be charged import duties by local customs and excise services, any charges for goods shipped overseas are your responsibility. Please check with the customs authorities in your local area before ordering to determine any extra fees

Delivery Addresses

Please double-check your shipping address before placing your order. If a parcel is returned to us due to an incorrect, incomplete, or outdated address provided at checkout, we will gladly arrange to re-send it once it arrives back with us; however, the customer is responsible for the additional postage fee.