Cookies Policy

Last Updated: October 2026

This Cookies Policy explains how Hope and Hart Limited ("we", "us", or "our") uses cookies and similar tracking technologies when you visit www.hopeandhart.com.

This policy should be read alongside our Privacy Policy and Terms & Conditions. It outlines what cookies are, the specific cookies deployed across our online store, and how you can manage your cookie preferences in compliance with the Privacy and Electronic Communications Regulations (PECR) and the UK GDPR.

1. Who We Are

Hope and Hart Limited is a company registered in England and Wales.

  • Company Registration Number: 08636027

  • Registered Office Address: Unit 36 Silk Mill Industrial Estate, Brook Street, Tring, HP23 5EF, United Kingdom

  • Contact Email: hello@hopeandhart.com

  • Website: www.hopeandhart.com

2. What Are Cookies?

Cookies are small text files placed on your computer, tablet, or mobile device when you browse websites. They are widely used to make websites function efficiently, secure online checkout sessions, remember your preferences, and provide aggregated analytics to site owners.

We also use related technologies such as web beacons, tracking pixels, and local storage, which operate similarly to cookies.

3. How We Use Cookies

We use cookies on www.hopeandhart.com for four primary purposes:

  • Strictly Necessary Cookies (Essential)

    • Purpose: These cookies are required for the basic technical operation of our website and e-commerce store.They enable core functions such as remembering items in your shopping bag as you browse, maintaining security during checkout, and processing payments securely.

    • Legal Basis: Under UK PECR, strictly necessary cookies do not require prior consent because they are essential to deliver the service you have requested.

  • Performance & Analytics Cookies

    • Purpose: These cookies collect anonymous information about how visitors use our store—such as which embroidery patterns are viewed most frequently and whether visitors encounter broken links. This data helps us optimize store navigation and improve loading speeds via Squarespace Analytics.

    • Legal Basis: Consent. These cookies are only activated if you accept them via our cookie consent banner.

  • Functional Cookies

    • Purpose: These cookies allow our website to remember choices you make (such as your currency preference or login details if you maintain a customer account) to provide a more personalized browsing experience.

    • Legal Basis: Consent.

  • Marketing & Advertising Cookies (Meta Pixel)

    • Purpose: These cookies track visitor interactions across our website to measure the effectiveness of our social media campaigns and deliver relevant embroidery inspiration and product recommendations through Meta Platforms (Instagram and Facebook).

    • Legal Basis: Consent. These tracking technologies are disabled by default and only fire if you choose "Accept" on our cookie banner.

4. Schedule of Cookies Used on This Website

Our website is hosted on Squarespace and integrates secure payment gateways and social channels. The specific cookies placed by our site include:

  • Strictly Necessary Cookies

    • crumb: Prevents cross-site request forgery (CSRF) and protects checkout form security (Session cookie).

    • Cart: Securely stores the items you have added to your shopping bag across pages (Persistent cookie, 2 weeks).

    • Locked: Used if a customer account or page is password-protected (Session cookie).

    • m.stripe.com and __stripe_mid: Deployed by our payment processor Stripe to detect fraud and securely authorize card payments without storing card numbers on our servers.

  • Analytics & Performance Cookies

    • ss_cvr: Identifies unique visitors and tracks a visitor's sessions on our site for Squarespace Analytics (Persistent cookie, 2 years).

    • ss_cvt: Identifies unique sessions on our site to calculate visit duration and bounce rates (Persistent cookie,30 minutes).

    • ss_cpvisit: Identifies unique visits and tracks customer engagement across site sections (Persistent cookie,2 years).

  • Marketing & Advertising Cookies

    • _fbp: Placed by Meta Platforms Ireland Ltd to track conversions from Instagram and Facebook ads, measure campaign performance, and show relevant embroidery kits to interested crafters (Persistent cookie, 90 days).

5. Managing Your Cookie Preferences

You have full control over the non-essential cookies placed on your device:

  • Our Cookie Consent Banner: When you first visit www.hopeandhart.com, a cookie banner appears requesting your permission to set analytics and marketing cookies. You can accept all, reject non-essential cookies, or manage your settings at any time.

  • Browser Controls: Most web browsers allow you to block, manage, or delete cookies via their settings menus. You can find instructions in your browser's "Help" or "Settings > Privacy" tab (for Chrome, Safari, Edge, or Firefox).Please note that blocking strictly necessary cookies will prevent our shopping basket and payment checkout from working properly.

  • Third-Party Opt-Outs: You can manage targeted advertising preferences directly with platforms by visiting the Digital Advertising Alliance consumer choice tool (www.aboutads.info/choices) or Your Online Choices UK (www.youronlinechoices.com/uk).

6. Updates to This Policy

We may update this Cookies Policy periodically to reflect changes in the cookies we use or to align with updated operational, legal, or regulatory guidance. Any updates will be published on this page with a revised date.

7. Contact Us

If you have any questions about our use of cookies or how we protect your online privacy, please contact us at: